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Darmstadt, Germany

IT Support Technician - ESOC, Germany

Expires: ASAP


Job Overview

We are looking for a full time IT Support Technician to support our team with 1st/2nd level call resolution (on location and/or remotely) mainly for Windows devices and on occasion Apple Devices. 
The position will be based in ESA/ESOC, Darmstadt, Germany.
Please note, we are hiring on behalf of our client the European Space Agency thus the successful applicant will be employed by ATG Europe and not by ESA. 
The successful candidate will be tasked with, but not limited to: 

Questions about this position?

Tasks & Responsibilities

  • Provide 1st and 2nd line support in the areas described above;
  • Evaluate, categorize, logg user's requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PC’s / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;
  • Maintain, update and integrate Knowledge Base DB, procedures and working instructions;
  • Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications;
  • Perform inventory/asset management and reporting;
  • Communicate with end-users users on call status, installations, relocations and recovery of equipment;
  • Perform any other tasks deemed necessary.


Vocational training in Information Technology or similar subject with minimum 3 years of experience;
Experience with providing support to Windows OS based client devices (Windows 7, Windows and Mac OS based client devices such as mobile phones, tablets, laptops, etc);
Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones; 
Experience with specific corporate applications such as Lotus Notes, Webex, etc;
Experience with 1st line networking (LAN, WiFi);
Exposure to approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.);
Professional experience in troubleshooting hardware and software issues on either Apple or Windows systems and on mobile platforms is an advantage;
Proactive and customer-focused mind-set with a courteous and respectful approach is a must;
Excellent communicator with friendly attitude and active listening skills;
Flexible, enthusiastic and empathetic person with willingness to collaborate with others different tasks and also occasionally work outside of regular working hours to respond to operational needs; 
Logical thinking, desire to learn and continuously develop;
Must be eligible to work in the EU;
Fluency in English is mandatory.
The following will be considered a strong asset:
A Bachelor’s Degree in Information Technology or a similar subject;
Experience in O365; 
Knowledge of IBM notes client platform;
Work experience in an international environment.

Join the Brighest Minds is powered by ATG Europe

ATG Europe offers excellent working conditions and provides you with all the necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients.