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Noordwijk, The Netherlands

Service Manager

Expires: September 27, 2021


Job Overview

We are looking for a Service Manager (Service Continuity/Anomaly Management Engineer) on behalf of the European Space Agency (ESA) for their location in Noordwijk, The Netherlands, to join their Galileo G1 System AIV & Deployment Service.
Please note, the successful candidate will be employed by ATG Europe and not by ESA.
The successful candidate will be working on communications infrastructure engineering tasks including, but not limited to:

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Tasks & Responsibilities

  • Maintaining the System Business Continuity concept and status;
  • Provide quick reaction in case changes or anomalies affect the Galileo continuity of service. To meet this, a proper follow up and review of the ongoing open anomalies has to be performed continuously;
  • Attend the weekly Galileo ARBs organized and chaired by the Galileo operators;
  • Identify any critical anomalies and coordinate internally at ESA ensuring the proper attention;
  • Any critical anomalies posing a risk on the service continuity shall be highlighted and reviewed as part of the Service Continuity Dashboard;
  • Develop and maintaining the ESA Service Continuity Plan;
  • Develop the ESA Service Continuity Dashboard;
  • Monitor weekly any critical technical risks (ARs, obsolescence, incidents, outages etc.) on the operational infrastructure and report this in the service continuity dashboard;
  • Contribute to the continuous reviews of the operational process between ESA and GSA (i.e. the SOPIs);
  • Contribute to the As-built RAMS analysis as conducted in cooperation with ESA PA and presented at the bi-yearly Service Exploitation Review.


Master's degree or PhD in Telecommunications Engineering or similar and minimum 4 years of relevant working experience;
Experience in procurement of industrial activities;
Knowledge of IT technology (including virtualization) is required;
Knowledge and experience of the design and performance of satellite communications systems is required;
Knowledge and experience of Satellite Control and Monitoring Systems including its operations, architecture and implementation is required;
Knowledge of the development, test and verification as well as deployment of ground segments is required;
Good knowledge of MS office tools;
Knowledge and experience in GNSS Systems, Galileo experience is an asset;
Autonomy in writing minutes of meetings, technical notes, specifications and reports;
Full command of English language (oral and written);
Good interpersonal skills and team spirit;
Previous working experience in a multinational environment;
Excellent organizational skills, good practical sense, being able to work effectively in a team and be able to work autonomously in the field of responsibility;
Availability and willingness to travel for missions inside or outside Europe;
The personnel assigned to carry out the above activities must eligible for a Personal Security Clearances (PSC) from a country within the EU, issued by their national security administration(s).

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