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Paris, France

IT Project Support Officer - ESA HQ Paris

Expires: September 08, 2021


Job Overview

The European Space Agency (ESA) is leading a program of transformation of its Headquarters in Paris, centred on three pillars: physical workspace, digital and smart services and ways of working. On their behalf, we are looking for a Project Support Officer to support the program and ensure reporting and coordination between various stakeholders involved in the project, and to provide IT Engineering expertise.
Please note, the successful candidate will be employed by ATG Europe and not by ESA.
The successful candidate will be tasked with, but not limited to:

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Tasks & Responsibilities

  • Provide technical expertise and guidance relative to the three pillars of the project: physical workplace, digital and smart services and new ways of working;
  • Review technical documentation, provide feedback and ensure that the outcome is in accordance with relevant ESA directives;
  • Support project execution throughout all phases and maintain project documentation ensuring its accuracy and acceptance by the Project Manager;
  • Identify problems or risks that could affect the progression of the project and ensure its timely communication to the Project Manager;
  • Gather the project stakeholders needs, formalise the requirements related to new IT infrastructure and digital solutions and ensure that they are aligned with user needs;
  • Update the project plan, prepare ad-hoc presentations, engage users and collect and document their feedback on new IT services;
  • Participate in the definition of the communication campaigns with internal and external communication providers;
  • Coordinate execution of user training campaigns, as well as all activities on adoption initiatives, and produce an adoption plan;
  • Attend weekly meetings with the Project Manager, IT experts, IT providers and other stakeholders;
  • Manage the schedule, monitor deadlines for each project task and report any potential delays.


Master’s degree in Computer Science, Engineering, or similar field and 4 years of relevant experience;
Experience in working with MS Office 365 ecosystem functionalities:
Excellent knowledge and experience in working with WAN, LAN, WLAN, Internet infrastructure, DNS/DHCP, print server, file server, firewall, GSM indoor infrastructure;
Excellent knowledge and experience in working with video conferencing equipment and software, e.g. CISCO, Polycom, WebEx, Teams/Skype;
Excellent knowledge and experience in working with word processing applications and spreadsheets;
Excellent drafting and presentation skills, in particular with regards to technical documentation;
Excellent creative thinking, analysis and reporting skills;
Excellent organizational and planning skills including the use of project scheduling tools;
Excellent verbal and written communication skills in English and French and the ability to engage people and clearly articulate messages and contents;
Excellent effort estimation capabilities, even when based on minimum expressed requirements;
Experience in leading projects and project teams;
Experience in the area of adoption management;
Ability to manage multiple priorities under pressure and tight deadlines; 
Knowledge of ESA and ESA’s main technologies, as well as a certification in project management would be considered a strong asset.

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