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Darmstadt, Germany

Service Desk Technician

Expires: September 01, 2021


Job Overview

We are looking for a Service Desk Technician on behalf of our client for their location in Darmstadt, Germany.
The successful applicant will be employed by ATG Europe and not by our Client.
The successful candidate will be tasked with, but not limited to:

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Tasks & Responsibilities

  • Analyse, categorize and, if possible, solve tickets and issues raised for all other mentioned services. Around 80% of the tickets are service requests and 20% are incident tickets related to the following areas:
  • Hardware: notebooks, desktops, screens, printers, VPN tokens, accessories;
  • Software: The main Software that need to be supported are currently: MS Windows 10, MS Office 2013 including MS Visio and MS Project, Adobe Acrobat, MS Edge and Chrome;
  • Maintain the ICT Knowledgebase in Confluence concerning ICT service-related articles (FAQs, hints, user procedures, …);
  • When required, use remote maintenance applications SCCM and TeamViewer;
  • Create and/or review user communication and training material;
  • Categorise and distribute manually the tickets not automatically distributed tickets to the related Service managers within the ticketing tool;
  • Maintain ICT user accounts by using MS Active Directory as central repository and generate a Service Desk ticket for the specific request to be processed.


University degree or equivalent certification in IT or any relevant field is preferrable;
Minimum 5 years of working experience in a similar role;
Professional certification as MCP Windows 10 or any other professional certifications (e.g. MCP – MS Office, etc);
Experience in working with Atlassian JIRA Service Desk Tool;
Experience in a structured, ISO 9000 certified and/or ITIL based information technology service environment; 
Experience in using software distribution systems (MS SCCM); 
Experience in providing support for Document Management Software; 
Experience in hardware installation, maintenance and troubleshooting (desktop PC, notebooks, network printers, scanners) is a plus; 
Professional certification as MCP Windows 10 or any other professional certifications (e.g. MCP – MS Office, etc) are considered a plus;
Knowledge of English language at C2 level;
Previous experience in international professional environments;
Strong Customer focus;
Service orientation;
Team spirit;
Highly effective interpersonal skills in dealing with demanding customers under high workload. 

Join the Brighest Minds is powered by ATG Europe

ATG Europe offers excellent working conditions and provides you with all the necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients.