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Darmstadt, Germany

Hardware Technician

Expires: September 01, 2021

PLEASE SEND YOUR APPLICATION IN ENGLISH VIA THE APPLY BUTTON BELOW. WE DO NOT ACCEPT APPLICATIONS SENT BY EMAIL.

Job Overview

We are looking for a Hardware Technician on behalf of our client for their location in Darmstadt, Germany.
The successful applicant will be employed by ATG Europe and not by our Client.
The successful candidate will be tasked with, but not limited to:

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Tasks & Responsibilities

  • End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular;
  • IT technologies as used at the client, eg. HP/DELL desktops, notebooks, Konika Minolta printers and MS Office applications;
  • Support of Meeting room infrastructure like discussion systems;
  • Management of the on-site stock (storing or retrieving equipment, informing the Technical Officer about shortage of items in stock,…) and for maintaining the inventory records in SAP for the following hardware: HP/DELL desktops, notebooks, Konika Minolta printers and MS Office applications;
  • Replacement of screens as well as Notebooks and PCs, including the installation of notebooks and PCs with a provided image (PXE boot) in line with the replacement policy (currently devices older than 4-5 will be replaced);
  • Provide fixed phones (IP, dect and digital phones) and mobile phone devices support to the users;
  • Cover small repairs/maintenance (replacement of HDDs, adding more RAM..) with spare parts provided by the client;
  • Provide onsite 1st level support for around 70 Printers including scheduling maintenance with the Service technician of the provider;
  • Responsible for the Setup of around 100 devices per year in users’ offices and shared rooms (like meeting and Control rooms). This includes new installations and office moves;
  • Directly interact with the maintenance provider for the resolution of any task related to those services.

Requirements

University degree or equivalent certification in IT or any relevant field is preferrable;
Minimum 5 years of working experience in a similar role;
Professional certification as MCP Windows 10 or any other professional certifications (e.g. MCP – MS Office, etc) are a plus;
Experience in working with Atlassian JIRA Service Desk Tool;
Experience in a structured, ISO 9000 certified and/or ITIL based information technology service environment; 
Experience in using software distribution systems (MS SCCM);
Experience in providing support for Document Management Software;
Ability to support Users in solving issues with MS Teams, WebEx, Zoom;
Knowledge of English language at C2 level;
Previous experience in international professional environments;
Strong Customer focus;
Service orientation;
Team spirit;
Highly effective interpersonal skills in dealing with demanding customers under high workload.

Join the Brighest Minds is powered by ATG Europe

ATG Europe offers excellent working conditions and provides you with all the necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients.