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Sulzbach, Germany

Customer Support Agent

Expires: ASAP

Job Overview

For our client we are looking for a Customer Support Agent for their location in Sulzbach, Germany.

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Tasks & Responsibilities

  • First contact person in the central service desk for technical customer inquiries and fault reports;
  • Analysis and documentation of occurring system and application errors in close cooperation with customer support engineers;
  • Constant exchange with customers on the status of processing customer inquiries and fault reports;
  • Compliance with Service Level Agreements.

Requirements

At least a diploma as IT Specialist; IT System Electronics Engineer or comparable qualification;
German and English business fluent;
Work experience in technical support (1st or 2nd level);
Experience in handling ticket systems;
Technical understanding of digital mobile radio systems such as GSM, GPRS, UMTS, LTE or TETRA as well as initial experience in supporting digital mobile radio systems are desirable;
Interest in digital development of tools and systems;
Good communication skills to ensure the flow of information;
The ability to integrate into a team;
High degree of responsibility, resilience and organizational talent;
Willingness to work in a changing 3-shift model.

Join the Brighest Minds is powered by ATG Europe

ATG Europe offers excellent working conditions and provides you with all the necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients.