IT Support Technician ESOC

  • IT Support Technician ESOC

    Deadline for Application: asap

    IT support for Apple or Windows devices in an enterprise environment.

Job overview

For a full time position, we are currently looking for an IT Support Technician, to provide 1st and 2nd line support for Apple or Windows devices at ESOC in Darmstadt, Germany.

In this role, your responsibilities will be mainly 1st and 2nd level call resolution (on location and/or remotely) in the following areas:1) Windows OS based client devices (Windows 7, Windows 10);2) Mac OS based client devices;3) Mobile phones and smartphones;4) IBM Notes;5) Network and local printing facilities;6) Specific Corporate Applications;7) 1st line networking (LAN, WiFi);8) Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.);

Tasks & Responsibilities

  • Providing 1st and 2nd line support in the areas described above;
  • Evaluating, categorizing, logging users requests, problems and pro-actively follow up these requests to ensure timely resolution of the Delivery and deployment of new workstations (PCs / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers;
  • Maintain, update and integrate Knowledge Base DB, procedures and working instructions;
  • Assisting and advising the user community in the technical and functional use of the Clients Corporate services and applications.


  • A Bachelors Degree in Information Technology or similar subject;
  • Minimum of 1 year of professional experience in troubleshooting hardware and software issues on either Apple or Windows systems and on mobile platforms;
  • Knowledge of IBM notes client platform is an asset;
  • Proactive and customer-focused mind-set;
  • Work experience in an international environment is considered an advantage;
  • Willingness to occasionally work outside regular office hours;
  • Candidates must be eligible to work in the EU.

What do we offer

ATG Europe offers excellent working conditions and provides you with all the necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients.