IT Local Support

  • IT Local Support

    For one of our customers we are currently recruiting an IT Local Support for multiple locations in Italy.

Job overview

For one of our customers we are currently recruiting an IT Local Support for multiple locations in Italy.


Tasks & Responsibilities

  • Providing 1st, 2nd and 3rd line support in a Microsoft based workplace;
  • Evaluating, categorizing, logging users requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers;
  • Maintain, update and integrate Knowledge Base DB, procedures and working instructions;
  • Assisting and advising the user community in the technical and functional use of the Clients Corporate services and applications.

Requirements

  • Technical background and relevant experience/A Bachelors Degree in Information Technology or similar subject;
  • Proven professional experience in troubleshooting hardware and software issues on either Windows systems and on mobile platforms;
  • One or more Microsoft professional certifications, such as MCITP, MCTS, MCSA, MCP;
  • Work experience in an international environment is considered an advantage;
  • Willingness to occasionally work outside regular office hours and availability to go on business trips;
  • Excellent communication skills (written, interpersonal, negotiation and telephone communications) are crucial;
  • Sense of initiative and ability to work independently and manage multiple tasks simultaneously;
  • Proactive attitude to solving problems;
  • Service orientation;
  • Candidates must be eligible to work in EU;
  • A very good working knowledge of spoken and written English is an advantage.

What do we offer

ATG Europe offers excellent working conditions and provides you with all the necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients.